Responsible Gambling at Ruby Royal Casino
At Ruby Royal we are committed to safe and controlled play. Gambling should be a fun, recreational activity, and we aim to give players clear tools, guidance, and practical controls so they can manage their play and protect their wellbeing. If you ever feel play is becoming a problem, we encourage you to pause and use the options below or contact our support team for help.
Player protection principles
We place player safety at the centre of our service. We promote responsible behaviour, monitor for signs of risky play, and provide practical options to limit activity. Our goal is to help players stay in control by offering easy-to-use tools and straightforward information.
Activity-control tools
Players can use a range of controls from their account dashboard to manage play. These include:
- Deposit limits - set daily, weekly, or monthly caps on funds added to the account
- Loss limits - set maximum allowable losses over chosen periods
- Wagering limits - restrict the amount staked per session or per day
- Session reminders and time-outs - receive prompts or take short breaks from play
- Account suspension and self-exclusion - temporary or longer-term options to block access
Deposit and loss limits
You can set deposit and loss limits directly from your account settings. Limits can be lowered at any time; increasing limits may require a cooling-off period. We recommend setting realistic limits before you start playing and reviewing them regularly.
Time limits and session control
Use time limits to manage how long you play. Session reminders and automatic log-outs help prevent extended play. If you need a short break, choose a time-out; for longer issues, consider self-exclusion.
Self-exclusion and account suspension
If you want to stop playing for a defined period, self-exclusion removes access to your account for the period you select. We can also suspend or close accounts on request. To reactivate an account after self-exclusion, a formal request and verification may be required to ensure your wellbeing.
Signs of problematic behaviour
Watch for warning signs in yourself or others. Common indicators include:
- Spending more than intended or chasing losses
- Difficulty stopping play or repeated unsuccessful attempts to cut back
- Neglecting work, family, or other responsibilities
- Borrowing money or using funds meant for essentials to gamble
- Feeling anxious or irritable when not able to gamble
Tips for maintaining control
Practical steps that help keep play responsible include budgeting before you play, setting strict deposit limits, taking regular breaks, avoiding gambling when distressed, and not using gambling to solve financial problems. Share control by asking a trusted person to help manage limits if needed.
Professional help and support organisations
If gambling is causing harm, please seek professional help. Local support organisations and healthcare providers can offer confidential advice and treatment options. For immediate assistance or to discuss account controls, contact our support team via the site’s support channels; we will respect your privacy and respond promptly.
Need help with limits or self-exclusion?
If you prefer, you can contact RubyRoyal support through your account and request any of the tools described above. We are here to assist with setting limits, processing time-outs, and arranging self-exclusion to support safer play.