Contact our team
Our support team is on hand to help with questions, account-related issues, technical concerns, or general feedback. Contact us by email, phone, or live chat for practical, step-by-step assistance, from account verification and withdrawals to payment or site issues. We provide clear guidance on verification and withdrawal processes and troubleshoot technical faults. Expect prompt, helpful replies so you can resume play with confidence. Live chat is available for immediate help.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email for account, verification and withdrawal help) |
| General enquiries | [email protected] (billing, promotions and general questions) |
| Affiliate enquiries | [email protected] (partner sign-ups, reporting and payments) |
| Phone | +1 312 547 2901 (phone support for account queries and urgent issues) |
| Working hours | Mon-Fri, 09:00-18:00 (email available outside hours) |
Email assistance
Email is our preferred contact method for detailed requests, account-related issues, or situations that require explanations or documents. Please send your message to [email protected] with a clear subject line and up-to-date contact details. Including your account ID and any relevant files up front helps us handle requests faster and prevents unnecessary delays.
Contact Form
Response Time
Ruby Royal support aims to respond promptly. Most inquiries are answered within one business day, while complex cases such as identity checks or account reviews may take longer depending on their nature. For the quickest resolution, provide full account details and any requested documents when contacting the team. RubyRoyal will update you as the case progresses.
Feedback
We’d love to hear your feedback, suggestions, or ideas to improve the site. Please share anything, from game preferences and payment options to layout or support. Every message is reviewed carefully by our team and helps shape future updates, promotions, and usability improvements. Your input directly improves the service and makes the experience better for everyone.