Privacy and Data Policy
Welcome to the Ruby Royal Privacy Policy. This page explains how we collect, use, store, and protect the personal and technical information you provide when you register, play, or interact with our services. We take your privacy seriously and describe below the types of data we gather, how we use it, and the choices you have about your information.
Types of data we collect
Personal data
When you create an account or contact us we may collect personal details such as your name, date of birth, email address, phone number, billing and postal address, identity documents when verification is required, and payment information needed to process deposits and withdrawals.
Technical data
We collect technical information about your device and connection, including IP address, device type, browser version, operating system, screen resolution, and activity logs. This data helps us deliver services, troubleshoot issues, and improve site performance.
Transactional data
Transaction records include deposit and withdrawal histories, game play activity, bets placed, wins and losses, and any communications or support interactions related to your account.
How we use your information
We use collected data to operate and improve our services, process payments, verify identity and age, provide customer support, detect and prevent fraud, comply with legal obligations, and communicate about your account. Where you consent, we may also use your contact details for marketing and promotional offers. You may opt out of marketing communications at any time.
Cookies and tracking technologies
We and our trusted partners use cookies and similar technologies to remember your preferences, authenticate sessions, analyse site usage, and deliver relevant content. You can manage cookie preferences through your browser settings or via cookie controls on the site. Blocking certain cookies may affect functionality.
Data protection practices
We implement administrative, technical, and physical safeguards to protect personal data. Measures include access controls, encryption in transit and at rest where appropriate, regular security reviews, and staff training. Customer details are protected using industry-standard encryption, and we monitor systems for unauthorized access.
Information sharing and third parties
We may share data with third-party service providers who perform services on our behalf, such as payment processors, identity verification, analytics, and customer support. These providers are contractually required to protect your information and use it only for the purposes we specify. We do not sell your personal data to third parties.
User rights
You have rights regarding your personal data, including the right to access, request correction, request deletion, restrict processing, and object to certain uses. You may also request a copy of data you provided in a commonly used format. To exercise these rights, contact us using the details below.
Access, correction and deletion
If you wish to view, correct, or delete your account information, we will respond to verifiable requests and take reasonable steps to update or remove data as required. Some data may be retained as necessary for legal, compliance, or legitimate business purposes.
Privacy policy updates
We may update this policy to reflect changes in our practices. Material changes will be posted on the site and will indicate the updated date. For questions about privacy practices at RubyRoyal, or to make a request, contact us at [email protected].