Terms and Conditions

These Terms and Conditions explain the rules that apply when you use Ruby Royal services. They describe the relationship between our platform and its users, covering account use, eligibility, payments, promotions and dispute handling. We ask that you read them carefully before registering or placing bets. Where the site displays alternate styling, you may see the brand presented as RubyRoyal in certain menus and apps.

Account responsibilities

When you open an account with us you agree to provide accurate information and to keep your login details secure. You must notify us immediately if you suspect unauthorised access. Accounts are for individual use only - one account per person, household and payment method is permitted. We may suspend, restrict or close accounts where abuse, fraud or breach of these Terms is suspected.

Verification and security

We may require identity and address verification before allowing withdrawals or as part of routine checks. You must provide requested documents promptly. We encrypt sensitive data in transit and take standard security precautions, but you must protect your account credentials and devices.

Eligibility requirements

To use our services you must meet the age and eligibility conditions posted during registration. By opening an account you confirm you are eligible and legally permitted to gamble in your jurisdiction. Restricted or excluded players are not allowed to register or place bets. If you are unsure about eligibility, contact support at [email protected].

Acceptable platform use

Use the site lawfully and do not attempt to manipulate games, interfere with platform operations or use automated tools unless expressly permitted. Any attempt to bypass technical controls, abuse bonuses, collude with other players or launder funds will result in account action and possible reporting to authorities. Play responsibly and follow any rules published for specific games or events.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms that apply to each offer. Unless otherwise stated, bonuses may carry wagering requirements, game restrictions and maximum bet limits while active. Bonus funds may be non-withdrawable until conditions are met. We reserve the right to cancel or reclaim promotional funds in cases of abuse or error.

Deposits and withdrawals

You are responsible for ensuring the payment methods you use belong to you. Deposits are accepted via the methods listed on the cashier. Withdrawals are subject to identity verification and account checks. We may limit withdrawal amounts and apply daily or weekly caps where published; for example, a maximum withdrawal per 24-hour period may apply. Fees or processing conditions depend on the chosen payment method.

Dispute resolution

If you have a dispute, contact our support team at [email protected] so we can investigate. Where applicable, the platform operates under the licence numbers LGA/CL1/376/2007 and LGA/CL3/376/2007 issued by the Lotteries and Gaming Authority of Malta. Disputes concerning interpretation of these Terms will ordinarily be handled under the applicable law associated with that licence.

Updates to terms and conditions

We may update these Terms from time to time. Material changes will be posted on the site and, where appropriate, notified to account holders. Continued use of the platform after updates constitutes acceptance of the revised Terms. If you do not accept changes, please close your account following the standard process in your account settings.